I'm surprised at that - thought they'd have pre-prepared statements for such an eventuality. A cynic might think that it would indicate that they are offering different prices to different customers, maybe in an effort to deter some of them from certain markets.
I'm not sure how they would benefit from that but, as I said, I'd be interested to see what they come back with - if they ever do, given that they've proven beyond all doubt that they don't give a flying fuck about their customers and their customer service is the least of their priorities. Their mission statement seems to be "If you don't like it, fuck off". The same one that served the likes of British Gas,British Telecom and the BBC so well before they had any competition.
If only some fucker would take them on - there's a million people out there who would switch tomorrow if the likes of Betdaq were just a bit more proactive.